Collection Representative

JOB DESCRIPTION AND POSITION REQUIREMENTS: Finance and Business is a value driven organization that supports thousands of university faculty, staff, and students, while also providing services to the broader community and society.
The Office of Budget and Finance is part of the Finance and Business team and has a vision to recruit, develop and retain outstanding people who efficiently provide exceptional service in support of Penn State’s teaching, research and public service missions.
Our values model those of Penn State's and we firmly believe in the value of Respect, which encourages us to "respect and honor the dignity of each person, embrace civil discourse, and foster a diverse and inclusive community.
" As an incoming team member in the Office of the Budget and Finance, it will be expected that all employees embody and model Penn State’s and Finance and Business's commitment to diversity, equity, and inclusion.
The unit of Loan Servicing & Collections within the Office of the Bursar is seeking a motivated individual to fill a full-time position as Collections Representative – Senior Support.
The position is primarily responsible for loan servicing and the collection of delinquent student accounts for the University by placing and responding to calls and online queries from students, parents, and third-party agencies.
Additional responsibilities include: Process payments, including remote deposit, and perform end-of-day reconciliation Process payment agreements Perform address searches and update account addresses Process Total Permanent Disability assignments/cancellations and death cancellations for delinquent student account balances, Federal Perkins loans, and University loans Process incoming/outgoing mail, including scanning and indexing Process deferments and certification for enrolled students, physicians in residency programs, AmeriCorps and Peace Corps participants, and active due military Perform collections calls for past due tuition and loans, offering payment plans, when applicable.
Monitor student accounts to identify and resolve defaulted payment plans This position also serves as the main contact for one of the contracted collection agencies.
This includes verifying Placement Acknowledgements and Close and Returns reporting and completing quarterly inventory reconciliations.
The successful candidate for this position must: Maintain a high level of professionalism and the ability to meet specific deadlines and demonstrate the ability to work independently and handle multiple tasks simultaneously Communicate clearly and accurately, both verbally and in writing Possess strong organizational skills with an attention to detail Comply with Federal Regulations, the Fair Debt Collection Practices Act (FDCPA), and privacy laws such as the Family Educational Rights and Privacy Act (FERPA) and the Gramm-Leach-Bliley Act (GLBA) Minimally requires an Associate’s Degree and 4 years of relevant experience, or an equivalent combination of education and experience.
Proficient knowledge of Microsoft Office suite applications.
Experience with student and business systems/software is highly desirable.
This position offers a flexible work arrangement that combines remote and on-campus work.
Questions related to flexible work should be directed to the hiring manager during the interview process.
Due to the financial and fiduciary responsibilities of this position, successful completion of a credit history check will be required in addition to standard background checks.
The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms.
We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive.
We value inclusion as a core strength and an essential element of our public service mission.
The salary range for this position, including all possible grades is: $38,300.
00 - $55,500.
00 Salary Structure - additional information on Penn State's job and salary structure.
CAMPUS SECURITY CRIME STATISTICS: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR).
The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters.
The ASR is available for review here .
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.