Incident and Quality Management Director

Position Overview The Incident Management Director maintains overall responsibility of Aveanna’s Incident Management system to ensure compliance as required by applicable laws, regulations, policies, and procedures.
The Incident Management Director will collaborate closely with branch and area leadership.
Essential Job Functions Must be a certified investigator (CI) Must be quality management (QM) certified within 6 months Coordinate with area leadership on the implementation of health and safety programs for individuals receiving ID services.
Ensures the point person(s) has completed all required actions and activities.
Corrective actions are implemented and monitored.
All quality and risk management activities are completed.
Leads and/or participates in Administrative Reviews for all incidents that were investigated by a CI.
Investigation files are complete, securely maintained, and readily available for review by oversight entities.
Leads the CI Peer Review (CIPR) process.
The quality of investigations is reviewed using the standardized CIPR process and, as a result of the CIPR, the following occur if necessary: Individuals and families or persons designated by the individual are offered education, training, and information about incident management policies and procedures in a format that meets their communication needs.
Maintaining a list of active CIs including recertification dates.
Managing CI roles based on quality management activities and feedback from monitoring completed by oversight entities.
Ensuring the previous provider’s staff and SCO staff’s access to the Department’s information management system has been removed when necessary.
There is a timely response to complaints about a service that is related to the incident management or investigation processes.
Coordinates Quality Management Plan for Aveanna’s Division of Developmental Disabilities as well as collects/analyzes QM data and leads QM meeting quarterly May assist with and/or participate on Human Rights Committee Conducts Aveanna Specific Training with each branch.
Reviews and Implements Location support staff training.
Supports onsite monitoring, self-assessments, provider qualifications, etc.
Point person for Incident Management for Administrative Entities and SCO’s Requirements A master’s degree or above from an accredited college and one year work experience, working directly with persons with intellectual disabilities, or A bachelor’s degree and two-years work experience working directly with persons with intellectual disabilities or autism, or An associate degree or 60 credit hours from an accredited college of university and 4 years work experience working directly with persons with intellectual disabilities or autism, or A high school diploma or general educational development certificate and six (6) years’ work experience working directly with persons with intellectual disabilities or autism.
Background checks completed and results are within parameters of Aveanna Policy and regulatory bodies.
Receptive to frequent travel across Pennsylvania.
Preferences Adequate working knowledge of PA Office od Developmental Program’s vision and regulations Other Skills/Abilities Proficient in Microsoft Word and Excel Must be able to adhere to confidentiality standards and professional boundaries at all times Ability to remain calm and professional in stressful situations Attention to detail Time Management Strong commitment to excellence Effective problem-solving and conflict resolution Excellent organization and communication skills Quick-thinking and astute decision making skills Physical Demands Must be able to speak, write, read, and understand English Occasional lifting, caring, pushing and pulling of up to 25 pounds Prolonged walking, standing, bending, kneeling, reaching, twisting Must be able to sit and climb stairs Must have visual and hearing acuity Environment Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
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